The building was originally built as the “Crystal Slipper” ballroom, which opened in June, 1926. The ballroom was designed to hold 7,000 people and was called “America’s Most Beautiful Ballroom” by the developer, the Stadium Ovals Company. The ballroom itself was open less than a year, and the building was later used for various purposes into the early 1930s.
The Crystal Slipper finishing construction in 1926.
Big Bear would purchase the building and renovate it into a grocery store over the winter of 1933-1934. The location subsequently opened on February 15, 1934. The 47,000 square foot store was said to have attracted 200,000 people on opening day, the success of which allowed the company to open a second store less than a year later.
Before: The first Big Bear store sometime in the late 1950s-early 1960s.
Big Bear was quite innovative for its time. It was the first self-serve supermarket in the Midwest and the first to use grocery conveyor belts for cashiers, for example.
The company eventually grew to include about 100 locations.
Ironically, a company that started as innovative ultimately failed because of a lack of innovation and maintenance of quality and service. In 1989, the company was purchased by Penn Traffic, a company that already owned several other chains in the Midwest. Unfortunately, it didn’t exactly have the cash to be buying the chain, and loaded Big Bear with debt. In 1993, newly-appointed CEO Philip Hawkins began cost-cutting measures. These measures included reducing staff and staff hours, and lowering product quality. Store conditions deteriorated and customers began choosing other supermarket chains.
By 2003, the company was being run into the ground. Customer volume had dropped to where the company could no longer pay vendors, so shelves were regularly empty of many products. This was the final death spiral. In 2004, Penn Traffic filed for bankruptcy and all remaining Big Bear stores were closed.
After: This 2021 image shows the site today.
This particular location closed long before the company did- it closed in 1985 and the original building was demolished. Several years later, the current Riverwatch Tower was constructed on site.
